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What is the best Customer Service Tip you'd give an employee to give your customers great service?

Mar-29-2008 By

I'm the manager of a hotel, and I have a program where we have a Customer Service Tip of the Week, and I'm running out! I need more ideas! Any help will be appreciated. Thanks.

This is was answered by :
pandibabi :
Treat the customer well. They provide you your salary

Posted in: Email Customer Service
  1. jaysweep Said,

    listen to the customer!
    References :

  2. Pugboy Said,

    Listen 90% and speak 10%.
    References :

  3. amkoffee Said,

    Make a point of remembering some detail about a few of the guests staying at your hotel. Then when you see them again, you can bring it up. For example, Mrs. Marple mentions that she's in town visiting her nephew. The next morning you see her in the lobby and you stop and ask how her nephew is doing. All people like to be remembered. What you don't want to do is to say something like "hope you enjoy your stay" after the person told you they were in town to attend a funeral.
    References :

  4. bonnie022363 Said,

    People like to be called by their names.

    Treat them like they are a guest at your own home.

    Treat people the way that you want to be treated.

    Think of a bad experience that you have had and think of what they should have done instead of what they did…

    Be polite and friendly. Listen to what they have to say. Always make eye contact….
    References :

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