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Need Customer Service HELP!!!!?

Oct-26-2007 By

ok so i'm starting a new job on monday, its like my dream job a traineeship in tech support, so im gonna be worknig at computer shop, ive done a bit of customer service b4 but i just get so nervous when talking to ppl i dont know (which is odd because around my friends and stuff im the life of the party), i hope that because im fairly confident with computers it will take away some of those butterflies, but i always seem 2 find myself looknig 4 words or confusing myself. any tips or hints from sales ppl or just general customer service tips would b greatly appreciated. Thx Chris.

The question was answered by :
J P :
Use the confidence that you have in your computer knowledge and in knowing that you are the life of the party. Take your time in dealing with every job situation, use the personality that you already know you have to win the confidence and respect of your customers, potential customers and co-workers.

Posted in: Email Customer Service
  1. Mr. Q Said,

    Chris,
    First, learn to speak and write better thasn you did above. If you come across as an intelligent person, you'll be looked upon, and not at.
    If you know your job, you'll be fine. A bit of self confidence is needed.
    References :

  2. Michelle Said,

    Don't make the customer feel stupid. Be nice and curteous and give them the benefit of the doubt. Smile too!
    References :

  3. NAYHE Said,

    JUST BE YOURSELF!!!!!

    JUST LIKE YOU ARE WITH YOUR FRIENDS USE THAT TO YOUR ADVANTAGE.
    References :

  4. J P Said,

    Use the confidence that you have in your computer knowledge and in knowing that you are the life of the party. Take your time in dealing with every job situation, use the personality that you already know you have to win the confidence and respect of your customers, potential customers and co-workers.
    References :
    Years in top level management

  5. G N A Said,

    Speak slowly, really listen to what the person is saying to you (even if you have to repeat it back to them) and realize, they are asking you for help because they don't know what you know.

    Stop 'trying' so hard. Speaking slowly allows you to gather your thoughts and answer the question you are being asked.

    Repeating the question back to them shows you are listening and that you heard them. Don't think they will assume you are stupid, they won't.

    Good luck with your new venture!
    References :

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