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I have an appointment for a job with AT&T as a customer service representative. Any tips?

Aug-29-2009 By

A woman from AT&T called me after I applied online, and asked me a few questions regarding the job. Then she set up an appointment with me that she said would take around 3 hours. AT&T employees- what should I expect?

The answer is provided by :
snooty :
This is basically the second phase of your job interview, the first part being the phone interview. You’ll be told information about the company, and your training schedule should you be hired. You’ll be told about the benefits that come with the job. You’ll be asked to provide your work history and references; be honest because the background check is thorough.

You’ll then take a customer service simulation; it will be as if you’re customer service rep taking calls. You’ll be given several different scenarios, and they’ll want to know how you’ll react. I think your typing skills will be tested as well. Once you finish the simulation you’ll be taken aside for a one-on-one interview. If they decide you’re a good candidate, they’ll invite you back for another interview. That’s how my process went/

Posted in: Email Customer Service
  1. Jacky C Said,

    http://softwarejobindia.com/
    References :

  2. snooty Said,

    This is basically the second phase of your job interview, the first part being the phone interview. You’ll be told information about the company, and your training schedule should you be hired. You’ll be told about the benefits that come with the job. You’ll be asked to provide your work history and references; be honest because the background check is thorough.

    You’ll then take a customer service simulation; it will be as if you’re customer service rep taking calls. You’ll be given several different scenarios, and they’ll want to know how you’ll react. I think your typing skills will be tested as well. Once you finish the simulation you’ll be taken aside for a one-on-one interview. If they decide you’re a good candidate, they’ll invite you back for another interview. That’s how my process went/
    References :
    I am an AT&T customer service rep.

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