Email Efficiency Tips from ReplyTool

At the time of my hiring I was not presented a handbook nor any documentation regarding company protocol. I was however advised of shift hours, responsibilities and the allowed (2) ten minute breaks, along with (1) thirty minute lunch that was able to be taken at our desks.

During that time, I used the internet to check personal email, read the news, and view my bank account. It was apparent that others knew of this, as I was not hiding anything. Never had I deleted my browsing history in the entire five months of my employment with the Company.
I also used the internet to research for claimants, such as which prescription drugs were covered under Walmart’s $4 prescription plan, finding them a free clinic to be seen at, and where their local welfare office was located. The Company also serviced homeless claimants, in which case it was necessary to locate a relative. I also advised the claimants, using mapquest, on the driving directions.

I was discharged for the use of the Internet, under the pretense that due to the amount of work needed to be done I was going to be let go. I was never given a warning, nor had it been brought to my attention. Had I been advised that was against company protocol, the usage of the internet would have ceased. I was not allowed to explain that I used the internet for personal use during my unpaid thirty minute lunch period, or that I gave additional information to claimants as I was speaking with them.

I was handed a print-out of the sites that had been visited, and asked to leave. This occurance took place Wednesday, September 17, 2008 at aprroxamatley 3pm. I was advised by the President that my check would be mailed to me on the next payday, September 26, 2008.

One day prior to being terminated, all employees we told to handle only intake, and contact claimants regarding the Company’s services. I followed as directed, completed what was given and asked for additional work. That day, I completed 127 casenotes. My productivity was never checked, nor talked about when I was terminated.

I guess I’m concerned because technically it was misconduct, but I was never given a warning or advised not to use the internet. but it was on my lunch break. I’m wondering if my benefits will still continue after the interview. Are interviews a pretty common thing?

ps i loved my job, i really did.

do you think this is wrongful termination, even though Illinois is an “at-will” state ??

This is was answered by :
Jordyn :
it is wrong legally. if you have yet to file your claim for EDD wait till they call you and explain to them what happened. typically the way that policy works (not using internet for personal use) they give you a form for you to sign reading the policy and you're signing agreeing that you understand and will follow the guidelines according to Co. if they failed to give you that form they can not fire you for something they did not make you aware of from the beginning. seriously, that is wrong and illegal for them to do. I would definitively let EDD know this when they call you. they will start by asking you why were you terminated? you can then explain to them in detail. they will call the Co. and verify the info. you should not be denied your benefits. now, if you were thinking about suing them…..that you would def have a case! as long as you did not sign anything where it states you will not use the computer for personal use. even if it's at will job, they still need to have a legitimate reason for them to let you go. however, as far as you and getting benefits while you're not working, you should be fine. good luck!

What is the difference between " Corel Word Perfect 10 Productivity Pack " and the " Microsoft Works 9 " ? We're not too computer savy yet and are trying to use it to send email resume's, but with the "Corel Word Perfect 10" it just doesn't look very good after we put the resume on it. Someone suggested using the " Microsoft Works 9 Program ". Hope someone can help us with this . Thank You for any help .

The answer is provided by :
phrensied :
Do yourself a favor and uninstall all that stuff.

If you want something nice, easy to use and free, download OpenOffice. It has a word processor that will allow you to create resumes and save them as Word documents that most corporations will require if you email your resume.

Or you could go out and buy Microsoft Office for 500$.

I have applied with AT&T (formerly Cingular Wireless), and have an appointment this week to take the test and am hoping to get an interview.

My questions.. First, how much experience does AT&T require to be qualified for this position?

Anyone ever worked at AT&T, have any advice regarding an interview?

I've been a "homemaker" for the past 8 years, and I am 27 years old. Before which, I held a job at a restaurant for a couple of months when I was 19. Since, I have worked occasionally - worked for a research company call center in 2003 for a month or so, until relocating across the country. Then, in 2006 I had a temporary position at Walmart on a remodel crew for 2 months. In between, i've been a "Homemaker" and did occasionally housecleaning and childcare work.
Will my lack of steady employment create a problem?

Any advice is very much appreciated!!
Friends who have worked there have told me that so long as I have SOME customer service experience, i'll be just fine. Would the past jobs I mentioned be considered customer service?

In the past, I was unable to keep employment for long periods of time, mainly due to sharing one car, and conflicting schedules. The situation has changed… And if hired, I look at this job as "longterm".What would be a good way to get that across to them without just coming out with it, and bringing attention to the gaps and lengths of past employment?

*sigh* Any advice is MUCH appreciated!!

The best answer is by :
Go Cubs Go :
Make sure you know the products. They give you a brochure on each product. Have a plesant voice and treat everyone kindly. Good luck!

I am non-native English speaker who got bank teller job recently. I have customer service experience, money handling experience, but I am non-native English speaker. I have spoken English to my friends only…

So, I want to practice at my house for reading aloud some typical customer service phrases. But since I haven’t done it, I don’t know them…

Are there any good websites for it or do you have any idea for training??

Thank you so much for your help.

The answer is provided by :
Navigator :
Here’s some: “How can I help you?”
“Yes, that’s available.”
“We are open from 9am to 6pm.”
“Before we start I need your name and phone number.”
“Ok bye, have a nice day.”
Those are just a few examples, maybe some of them will work, maybe none of them will apply. But most likely you will be saying something along the lines of that.

The answer is provided by :
goodstuff2use4all :
An autoresponder is a computer program that automatically answers e-mail sent to it. Today's autoresponders need to be careful to not generate e-mail backscatter, which can result in the autoresponses being considered E-mail spam.

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What is the difference between " Corel Word Perfect 10 Productivity Pack " and the " Microsoft Works 9 " ? We're not too computer savy yet and are trying to use it to send email resume's, but with the "Corel Word Perfect 10" it just doesn't look very good after we put the resume on it. Someone suggested using the " Microsoft Works 9 Program ". Hope someone can help us with this . Thank You for any help .

The answer is provided by :
phrensied :
Do yourself a favor and uninstall all that stuff.

If you want something nice, easy to use and free, download OpenOffice. It has a word processor that will allow you to create resumes and save them as Word documents that most corporations will require if you email your resume.

Or you could go out and buy Microsoft Office for 500$.

I have applied with AT&T (formerly Cingular Wireless), and have an appointment this week to take the test and am hoping to get an interview.

My questions.. First, how much experience does AT&T require to be qualified for this position?

Anyone ever worked at AT&T, have any advice regarding an interview?

I've been a "homemaker" for the past 8 years, and I am 27 years old. Before which, I held a job at a restaurant for a couple of months when I was 19. Since, I have worked occasionally - worked for a research company call center in 2003 for a month or so, until relocating across the country. Then, in 2006 I had a temporary position at Walmart on a remodel crew for 2 months. In between, i've been a "Homemaker" and did occasionally housecleaning and childcare work.
Will my lack of steady employment create a problem?

Any advice is very much appreciated!!
Friends who have worked there have told me that so long as I have SOME customer service experience, i'll be just fine. Would the past jobs I mentioned be considered customer service?

In the past, I was unable to keep employment for long periods of time, mainly due to sharing one car, and conflicting schedules. The situation has changed… And if hired, I look at this job as "longterm".What would be a good way to get that across to them without just coming out with it, and bringing attention to the gaps and lengths of past employment?

*sigh* Any advice is MUCH appreciated!!

The question was answered by :
Go Cubs Go :
Make sure you know the products. They give you a brochure on each product. Have a plesant voice and treat everyone kindly. Good luck!

The best answer is by :
goodstuff2use4all :
An autoresponder is a computer program that automatically answers e-mail sent to it. Today's autoresponders need to be careful to not generate e-mail backscatter, which can result in the autoresponses being considered E-mail spam.

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