Need Customer Service HELP!!!!?
ok so i'm starting a new job on monday, its like my dream job a traineeship in tech support, so im gonna be worknig at computer shop, ive done a bit of customer service b4 but i just get so nervous when talking to ppl i dont know (which is odd because around my friends and stuff im the life of the party), i hope that because im fairly confident with computers it will take away some of those butterflies, but i always seem 2 find myself looknig 4 words or confusing myself. any tips or hints from sales ppl or just general customer service tips would b greatly appreciated. Thx Chris.
The question was answered by :
J P :
Use the confidence that you have in your computer knowledge and in knowing that you are the life of the party. Take your time in dealing with every job situation, use the personality that you already know you have to win the confidence and respect of your customers, potential customers and co-workers.