Huge interview w/ Humana for customer service position. Any tips, advice given the position I'm applying for as well.
Is it ok to take notes (paper, pen) at an interview or should you do this mentally?
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jmacleve :
Treat the interviewer the way you would a customer. They need to see professionalism, courtesy, an unflappable demeanor and resourcefulness. You should also show enthusiasm about getting this position. A while back, I interviewed (as a consultant) for a company to get a position I had every qualification for and then some. I didn't get it, and my staff manager told me the interviewer said I didn't seem excited about working for this company (and as I look back, I'm not sure I was). So that's very important.
I think it would indicate a serious interest in the position if you took short notes about key points, to help you remember. If he/she doesn't offer you a business card, make sure you get a name and title for the post-interview thank you letter. Also, when I was starting out, they'd almost always end the interview by asking if I had any questions, which I was never prepared for — not a good thing. So you might want to think about a couple-three questions you might want to ask the interviewer. Not basic things about the company, not in this day and age, with the Internet (you should definitely hit the company website — read the "About the Company" page, see where they're located and a few of the most recent news items), but job-specific stuff the interviewer might not cover.
Don't know what to tell you about asking about pay and benefits — they seem to cover that themselves these days. You need to play that by ear.
Hope your interview goes well. God bless.