The Speak-now-or-forever-hold-your-peace Approach
A recent white paper commissioned by Cisco about effective communication within virtual teams concludes:
‘Silence’ – or non-response to communication (email, voice mail, etc.) can be very damaging to virtual team effectiveness as it leads individuals to misattribute explanations for this silence.
Unfortunately, in many organizations the correct interpretation of silence is almost always along these lines:
“I’m […]